Eligibility for Refunds
Product/Service-Specific Refunds: Refund eligibility varies based on the product or service purchased. Specific refund criteria are provided on the respective product or service pages.
Conditions for Refunds:
- The product must be unused, undamaged, and in its original packaging.
- The service must not have been availed or initiated.
- The refund request must be submitted within the specified period mentioned on the product/service page.
Non-Refundable Items:
- Customized products or services.
- Items explicitly marked as non-refundable.
Refund Process
Initiating a Refund:
- Customers can only initiate a refund by cancelling an order within the defined time period or by returing the order if products are returnable.
Refund Approval:
- Upon receipt of the refund request, we will verify the eligibility within 7 working days.
- Approved refunds will be processed within 5-10 working days from the date of approval.
Mode of Refund:
- Refunds will be credited to the original mode of payment used during the purchase.
Cancellation Policy
Order Cancellation by Customer:
- Customers may cancel their order within 24 hours of placing it, provided the product/service has not yet been shipped or initiated.
- Customised product may not be cancelled once the operation starts.
Order Cancellation by Us:
- We reserve the right to cancel orders for reasons including, but not limited to, stock unavailability, fraudulent transactions, or payment issues.
- In such cases, the customer will be notified, and the process for refund will be started.
Cancellation Charges:
- No cancellation charges will apply if the order is canceled before shipping or initiation.
- For cancellations after shipment, return shipping charges and other applicable charges may be deducted from the refund.
Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Gorasia Industries Private Limited
308, POR GIDC, Ramangamdi,
Vadodara 391243,
Gujarat, India
contact@gorasia.co.in
+91 7600768645