Data Collection and Storage
We utilize Odoo Enterprise (online version) to manage our operations. All data you provide to us is stored securely on Odoo’s cloud infrastructure. We do not store data on our premises. For more information about Odoo’s data handling practices, please refer to their Privacy Policy.
While we have access to the data stored on Odoo for operational purposes, such access is strictly limited to authorized personnel and is only used to fulfill your service requirements and enhance your experience. We do not use this data for any unauthorized purposes.
Types of Data Collected
- Personal Information: Name, contact details, and other identifiers provided during interactions.
- Transactional Data: Order details, inquiries, and service requests.
- Communications: Any correspondence through our platforms, including WhatsApp Business API.
Use of Collected Data
The data we collect is used for the following purposes:
- To process and fulfill orders or service requests.
- To enhance and personalize your experience.
- To communicate important updates or offers related to our services.
- For general marketing purposes of our new products or new offers.
Data Sharing with Third parties
To ensure seamless operation and service delivery, we share data with the following third-party integrations:
Razorpay
All payment-related data is processed through Razorpay. We do not store or access your banking or financial data. Any banking information you provide is subject to Razorpay’s Privacy Policy and security protocols.
Meta Business Suite
We use WhatsApp Business API through Meta Business Suite to communicate with customers. Data shared on this platform may be processed by Meta according to their privacy policies.
Shiprocket
We use Shiprocket for logistics and shipment management. Relevant data, such as your name, address, and contact information, is shared with Shiprocket to ensure timely and accurate delivery of orders. Shiprocket handles this data according to its Privacy Policy and security practices.
Other Integrations
Additional third-party tools may be used to enhance service efficiency. We ensure that these tools adhere to industry-standard data protection practices.
Security Measures
We implement stringent measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our reliance on Odoo’s secure infrastructure and integration with trusted third-party providers ensures that your data remains safe.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request or make corrections to your personal data.
- Withdraw consent for data processing (where applicable).
- Request the deletion of your data (subject to legal and operational requirements).
For any such requests, please contact us at contact@gorasia.co.in
Changes to Privacy Policy
We may update this Privacy Policy periodically. The revised policy will be posted on our website with the updated effective date. Continued use of our services indicates your acceptance of the changes.
Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact us at:
- Email: contact@gorasia.co.in
- Phone: +91 7600768645
- Address: 308, POR GIDC, Ramangamdi, Vadodara 391243, Gujarat, India